Returns and Exchanges

Returns

In the unlikely event that you are unhappy with your online purchase, you can return the item(s) to us within 14 days of receipt of order and we will be happy to exchange or refund providing the goods are returned in perfect condition and have not been worn. It should be noted that we do not refund postage or courier fees incurred for unwanted items.

Please send the item(s) back in the original packaging along with a copy of your order confirmation email to:

Returns – Fiona Hutchison-Barr Jewellery
The Hidden Lane
Studio 21B
1103 Argyle Street
Glasgow
G3 8ND

Please also email info@fionahutchisonbarr.com to let me know you wish to exchange or return, so I know to expect your parcel and can process your request efficiently.
When returning items I strongly advise you to obtain proof of posting. I recommend using Special Delivery Royal Mail services and cannot be held responsible for any returned items until they reach us. I cannot accept responsibility for parcels lost in transit.

Bespoke, altered, resized and engraved items cannot be refunded or exchanged. If the item is found to be of faulty manufacture we will rectify this without charge. Items that have been personalised or customised cannot be refunded or exchanged.

Fiona Hutchison-Barr will not accept returns of any items that have been worn. Please note that we do not accept liability for returned goods if you do not return them using our specified method of delivery.

Refunds

Refunds will be made within 14 days of the receipt of returned items. All undamaged correctly returned products will be credited to the original purchaser’s credit card. In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.

Exchanges

If you wish to exchange your purchase, please specify when requesting your this must be done within 14 days of receiving your good.

Please follow the steps below to return you item:

1. All items must not have been worn and in the original condition and packaging.
2. Call us at 0141 258 0119 or email info@fionahutchisonbarr.com
3. All items must be returned in their original packaging.
4. Your item must be returned to us within 14 days of receipt of your RAN number.

Online Order Cancellation

If you wish to cancel an order placed online please contact us at info@fionahutchisonbarr.com or on 0141 258 0119. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. I am unable to cancel orders that have already been dispatched. Once you have received your online order, you have 7 days from receipt to return your order (as per the terms laid out in our returns policy).